Return Policy
Return Policy
We want you to love what you ordered—but if something isn’t right, we’re here to help.
Returns
We accept returns within 14 days of delivery for most items. Items must be unused, and in their original condition and packaging.
Free Returns
We offer free returns on all eligible items. To start a return, email us at [your email address] with your order number. We'll send you a prepaid return label and instructions.
Non-Returnable Items
Due to the handmade nature of our products, the following cannot be returned:
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Used candles or partially burned wicks
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Custom or personalized items
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Final sale or clearance items (as marked at purchase)
If your item arrives damaged or defective, please contact us within 7 days of delivery and we’ll make it right.
Exchanges
We don’t offer direct exchanges at this time. Please return the item and place a new order if needed.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method. Refunds are typically processed within 5–7 business days.
Our Promise
Every item at Present Day Goods is made with care. We stand by the quality of our handmade gifts and candle collections—if something’s not right, we’ll make it right.
Did you know the founder of Present Day Goods is an NYC metro area designer with a background in Product Design from Parsons School of Design? She has worked in multiple visual and manufacturing fields, always with an eye on quality and content. We would love to hear from you, send us your reviews, inspiration and ideas to improve, we are here for it.
